We want you to love your PureDay products! If for any reason you are not satisfied with your purchase, please review our return and refund guidelines below.

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Eligibility for Returns

• Returns must be initiated within 7 days of receiving your order.

• Products must be unopened, unused, and in their original packaging.

• Opened or partially used supplements are not eligible for return due to safety and hygiene regulations.

 

How to Initiate a Return

1. Email us at support@pureday.com with your order number and reason for return.

2. Our support team will provide you with a Return Authorization (RA) number and instructions.

3. Ship the product back to us using a trackable shipping method. (Return shipping costs are the customer’s responsibility unless the return is due to our error.)

 

Refund Process

• Once we receive and inspect your returned item, we will notify you by email.

• If approved, your refund will be processed within 5–7 business days and applied to your original payment method.

• Shipping costs (if any) are non-refundable unless the return is due to a wrong or defective item.

 

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost to you.

 

Non-Returnable Items

• Opened or used products

• Gift cards or promotional items

• Products purchased from unauthorized resellers

 

Exchanges

At this time, we do not offer direct product exchanges. If you would like a different product, please return your original order for a refund and place a new order.

 

Questions?

If you have any concerns regarding returns or refunds, reach out to us at:
📧 support@pureday.com

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